Return & Refund Policy

Built for your approved order

Our enclosures are custom built to the specifications agreed for each order. We do not accept returns or exchanges simply for a change of mind, changed preferences, or incorrect customer-supplied measurements when the completed enclosure matches the approved order. This does not exclude defects, incorrect orders, shipping damage, or rights provided by law.

If you need to cancel

Call, text, or message us as soon as possible. If no work has been performed and no materials committed to your order, we refund the amount paid. After separately approved design work, material commitments, or construction, any deduction must reflect reasonable, documented losses allowed by the agreement and applicable law. We explain the calculation, account for recoverable, reusable, or resold materials, and refund any remaining amount. There is no automatic forfeiture of a deposit.

A completed box is not eligible for a change-of-mind return; a cancellation before delivery is still assessed under the rules above. If a refund is required because we cannot fulfill the order or cannot meet the shipment date without the required delay consent, we refund the full amount for the unshipped order without cancellation deductions. See Order Terms for timelines. This policy does not change existing orders or repayment agreements retroactively.

Defective or incorrect orders

Please contact us promptly, preferably within 30 calendar days of delivery, if your enclosure arrives defective or does not match the approved order. Include your name, order details, a description, and clear photos when available. This requested reporting period does not shorten any warranty or legal rights. We will review the issue and arrange an appropriate repair, replacement, or refund. Contact us for instructions before shipping a box back; this request does not limit legal remedies.

Shipping damage

Please inspect the box on arrival and report damage promptly, preferably within 7 calendar days, to help us document the issue. Keep the enclosure, packing materials, shipping label, and pallet if included. Send photos when available and do not install or use a damaged box until reviewed. These requests do not remove rights under applicable law. Read our Shipping & Damage Policy.

Return arrangements and costs

Approved returns may be sent by mail or freight, or dropped off by agreement. We provide the return address and packaging instructions. For confirmed defects, incorrect orders caused by us, or shipping damage, BassWave Boxes LLC covers necessary approved return shipping. No restocking fee applies to these returns.

Refund timing

For an approved product return, we issue the refund to the original payment method within 7 business days after receipt and inspection, or after confirming that no return is necessary. A full refund for a confirmed defective, incorrect, or shipping-damaged order includes original shipping charges. For cancellation refunds, we issue any amount due within 7 business days after confirming the cancellation and any lawful itemized deductions. Any shorter deadline required by law controls, including the deadline for shipping-delay refunds. Your payment service may need additional time to display the refund.

Damage after delivery

This policy does not cover damage caused by misuse, accidents after delivery, improper installation, unauthorized modifications, or normal wear. It does not replace a separate written warranty or limit remedies required by law. Contact us about a problem so we can assess the cause rather than assuming it is excluded.