BASSWAVE BOXES LLC · ROSEBURG, OREGON
Shipping & Damage Policy
From our Roseburg shop to your vehicle—with clear delivery details and help if something goes wrong.
Updated October 15, 2026 · United States orders
Pickup or nationwide shipping
Finished enclosures can be picked up in Roseburg, Oregon by appointment or shipped within the United States. Your written quote confirms the shipping charge and any agreed freight or delivery requirements. We obtain your agreement to any additional charge before collecting it or changing delivery arrangements.
Before shipment
Confirm your delivery address, contact details, access restrictions, and whether freight delivery needs special arrangements. We confirm the expected shipment date with your order; the carrier’s transit estimate is separate from build time. Once dispatched, we provide the available tracking or freight details. Contact us for updates or help with a delayed or missing shipment.
If we cannot ship on time, we will explain the delay and offer the choices described in our Order Terms. Delivery estimates and carrier claims do not remove your rights.
When your enclosure arrives
Inspect the packaging and enclosure as soon as practical. Where possible, note visible damage on the carrier’s delivery receipt and take clear photos of the packaging, enclosure, shipping label, and pallet if included. Please tell us promptly, preferably within 7 calendar days. Hidden damage should be reported as soon as discovered. The requested time period and photos help document a claim; they do not shorten legal rights or automatically disqualify a valid issue.
Keep the box and all packing materials while the issue is reviewed. Do not install or use a damaged enclosure. Contact us before discarding packaging or arranging return freight so we can coordinate the next steps.
We help resolve shipping problems
We coordinate with you and the carrier to investigate damage, loss, or an incorrect delivery. Where a repair, replacement, or refund is owed, we arrange the appropriate remedy under the Return & Refund Policy and applicable law. You are not required to rely solely on the carrier or wait for an insurance payout before receiving a remedy that is legally due. Necessary approved return shipping for confirmed shipping damage is covered by BassWave Boxes LLC.